Frequently Asked Questions
If none of the below FAQs answer your question, please contact us.
Is your maid service guaranteed?
Gecci offers a 100% Customer Satisfaction Guarantee to all its clients. If you are not satisfied with our service, call us within 24 hours and we will re-clean your home until you are 100% satisfied.
Gecci offers a 100% Customer Satisfaction Guarantee to all its clients. If you are not satisfied with our service, call us within 24 hours and we will re-clean your home until you are 100% satisfied.
Are you insured?
We treat your home with the greatest care, however, should damage or breakage occur, we will have the item repaired or replaced if irrepairable. Insurance claims will be filed when appropriate.
We treat your home with the greatest care, however, should damage or breakage occur, we will have the item repaired or replaced if irrepairable. Insurance claims will be filed when appropriate.
Do I need to be home when you clean?
You can be home if you like, but most customers prefer to give us a key that is secured in our office or you can leave the key in a safe place. However, this is not a very secure system and we do not encourage it. Also, you can sign a key release form at your apartment's management office. Alarm systems can be left off or you can give us entry and exit codes.
You can be home if you like, but most customers prefer to give us a key that is secured in our office or you can leave the key in a safe place. However, this is not a very secure system and we do not encourage it. Also, you can sign a key release form at your apartment's management office. Alarm systems can be left off or you can give us entry and exit codes.
Do I need to provide supplies or equipment?
We use our own supplies and equipment. However, if you preferred we use your supplies and equipment, we would be pleased to accommodate your request.
We use our own supplies and equipment. However, if you preferred we use your supplies and equipment, we would be pleased to accommodate your request.
How long does it take to clean my home?
Our Gecci Team will average 2 to 3 hours to clean a 3 bedroom 2 bathroom home. However, time will vary depending on the condition and size of your home.
Our Gecci Team will average 2 to 3 hours to clean a 3 bedroom 2 bathroom home. However, time will vary depending on the condition and size of your home.
How do I leave special instructions for the cleaning team?
You can contact your us via phone or email to give your special instructions. Please do not leave any notes in your home.
You can contact your us via phone or email to give your special instructions. Please do not leave any notes in your home.